| HTA Retail Plant Care Award HTA Retail Shop Care Award Our workshops help bring these HTA approved courses to life and provide the necessary insights and knowledge to prepare your team for their written and practical assessments. Themed Category Workshops (i.e. BBQ’s, Outdoor Living, Garden Power, Houseplants, Irrigation) Want to help your team focus on a specific product category and give them the necessary confidence and enthusiasm to inspire and enlighten your consumers? These Workshops are Practical, Fun and deliver results. Management Coaching This can be tailored to suit individual needs however it broadly covers supervisory skills such as communication, managing yourself and others, motivating and leading a team and interviewing techniques. Team Building Events “off-site” team building courses designed to highlight the importance of teamwork / leadership and empowerment. Great way to unite a team brainstorm new ideas and create ownership. |
Innovation Workshops Designed to help your team explore the needs and wants of today’s consumers and gain a better appreciation of their lifestyles. These workshops help unlock potential within existing product categories by identifying new ways of thinking, merchandising and communicating ideas and solutions. (a great way to kick start fresh thinking around Houseplant and Planteria merchandising!) General Product Knowledge Lawncare, Pest & Weed Control, Plant Nutrition and Growing Media, Plant Knowledge, Bulbs, Houseplants, Irrigation systems etc. Customer Care / Selling Skills / Effective Display & Merchandising One day courses underlying ... Customers and the importance of high quality customer service. Demystifying the role of the salesperson and encouraging staff to become more proactively involved in the sales process. Techniques of displaying and merchandising products and the importance of adopting the correct methods, POS, signage etc. |
The “Entertainment” Factor A one day course aimed at taking customer service beyond the limits and turning a ‘shop’ into an exciting, memorable place to visit by introducing demonstrations, workshops and other imaginative ideas. Garden Care Training A product knowledge training course operated by the Crop Protection Association (formerly BAA) covering pesticides and legislation, insecticides, fungicides, lawn products, soils and growing media, plant nutrition and biological control. “Open the Floodgates” (Induction Training) ‘Pot-Pourri’ of product knowledge, customer care and selling skills aimed at newcomers to the industry. |